When a policy is Direct Billed through a Carrier, the Insured will get a bill and they need to pay the Carrier directly or they need to pay the Agent who will then need to pay the Carrier.
If the insured is paying the Carrier directly and wants to make payment by credit card, they need to go to the Carrier’s website to make a payment. No credit card payments for Direct Billed policies are to be made to us on our site.
We cannot accept the money for these Direct Billed policies. If payment is sent to us, we will have to send the payment back to the Agent so that payment can me made to the Carrier.
Please note that payment needs to be made Gross and the Agents cannot retain their commission. We receive the commission after the payment is made and then we will pay the Agent their portion of the commission.