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Payment

Make A Payment

Welcome!

When accounts are Direct Billed, please do not send payment to our office.  The insured is going to get a bill and the payment then needs to go directly to the company with whom it is bound.  Thank you.

To make a payment online for Agency Billed Accounts, click on the Pay By tab below that you'd like to use, available payment options are:

Pay By | Insured's Credit Card

AGENTS:  You must keep a signed copy of this form in your files to provide proof to the credit card company that the insured did request this charge.  If the charge is disputed and you do not have it in your file, we will not be able to provide proof that they requested the use of their card, and the monies will be removed from our account, and we in turn will have to charge your office in order to get the payment back.  That will result in your office being responsible for payment.

If you have any questions regarding this form or process, please contact our accounting department at (860) 628-3967. Thank you.

Download/Open | Credit Card Authorization Form

To ensure that your payment is being applied to the correct account, please note important payment details such as the Policy Number, Name of Insured, Agency’s Account Number with us etc. in the Notes Section.

You will be redirected to a secure third-party website to make a payment.

Make A Payment With | Insured's Credit Card

Pay By | Agency Credit Card

To ensure that your payment is being applied to the correct account, please note important payment details such as the Policy Number, Name of Insured, Agency’s Account Number with us etc. in the Notes Section.

You will be redirected to a secure third-party website to make a payment.

Make A Payment With | Agency Credit Card

Pay By | Agency ACH Check

To ensure that your payment is being applied to the correct account, please note important payment details such as the Policy Number, Name of Insured, Agency’s Account Number with us etc. in the Notes Section.

Any returned checks due to insufficient funds will result in a $30.00 fee to the agency.

INSURED’S CHECKS CANNOT BE ACCEPTED. PLEASE PAY BY AGENCY CHECK ONLY.

You will be redirected to a secure third-party website to make a payment.

Make A Payment With | Agency Check

 

Note: For Direct Billed Accounts, the Insured will need to pay the Carrier directly, do not use this site. Scroll down to the FAQ section on this page for more details on the Direct Bill process.

Frequently Asked Payment Questions

What is the process for Direct Billed accounts?

When a policy is Direct Billed through a Carrier, the Insured will get a bill and they need to pay the Carrier directly or they need to pay the Agent who will then need to pay the Carrier.

– If the insured is paying the Carrier directly and wants to make payment by credit card, they need to go to the Carrier’s website to make a payment. No credit card payments for Direct Billed policies are to be made to us on our site.

– We cannot accept the money for these Direct Billed policies. If payment is sent to us, we will have to send the payment back to the Agent so that payment can me made to the Carrier.

– Please note that payment needs to be made Gross and the Agents cannot retain their commission. We receive the commission after the payment is made and then we will pay the Agent their portion of the commission.

Common Direct Bill Carriers include: USLI, USAssure and Utica First.

Questions? Please contact our accounting department at (860) 628-3967.

Which credit cards can you accept for online payments?

Visa, MasterCard, American Express, Discover or JCB Credit Card are all acceptable.

What fees are associated with processing credit card or ACH payments online?

For Agency Checks, there will be a $3.00 flat processing fee per transaction. Please note we cannot accept Insured’s Checks.

For Insured’s or Agency Credit Cards, there will be a 3.25% processing fee. In order to process a credit card payment, we require the cardholder to fill out a Credit Card Authorization Form. The form can be found here.

Do you accept payment by mail?

If you don’t want to process a payment online through our website, you may send an Agency Check by Mail. We CANNOT accept Insureds Checks.

To ensure that your payment is being applied to the correct account, please note important payment details such as the Policy Number, Name of Insured, Agency’s Account Number with us etc. on the check or attach a note to the check.

Our Mailing Address:

PO Box 580 Southington, CT 06489

What is the fee for returned checks?

Any checks that are returned due to insufficient funds will result in a $30.00 fee.

Are you able to accept insureds checks?

We cannot accept Insured’s Checks, we can only accept Agency Checks. Please note that there is an ACH/e-check processing flat fee of $3.00.

What is your Refund Policy?

We will send any and all returns for cancellations, return endorsements, etc., to the Agents per our standard protocol. The Agent in turn will return to the Insureds. No refunds will be given through our website.

Will I receive an invoice or a statement?

Beginning January 1, 2019, we shifted from a “Statement” to “Invoice” based procedure. The Invoice will show that payment is due within 15 days of the Date Invoiced. In addition, as a reminder that payment is due, the new system will automatically send a “pre-intent” notice to cancel after 20 days if the account is past due. After 30 days, if payment has not been received, then an actual Notice of Cancellation will be sent.

How can I obtain a Credit Card Authorization Form?

The form can be found here. We do require that the Insured (Cardholder) completes and signs a Credit Card Authorization Form and provides a copy of their Driver’s License when making a payment online through our website. Please keep a copy of this signed form and a copy of the insured’s driver’s license within the policy’s file.

Can you offer premium financing options?

Yes, we offer Premium Financing on Agency Billed Accounts (not on Direct Billed Accounts). To obtain a quote for Premium Financing, please contact our Accounting Department at (860) 628-3967.

How can I update my agency's billing address?

Please email your old address and new address to Samantha at to process a change.