To make a payment online for Agency Billed Accounts, click on the Pay By tab below that you'd like to use, available payment options are:
You will be redirected to a secure third-party website to make a payment.
Note: For Direct Billed Accounts, the Insured will need to pay the Carrier directly, do not use this site. Scroll down to the FAQ section on this page for more details on the Direct Bill process.
Frequently Asked Payment Questions
What is the process for Direct Billed accounts?
Which credit cards can you accept for online payments?
Visa, MasterCard, American Express, Discover or JCB Credit Card are all acceptable.
What fees are associated with processing credit card or ACH payments online?
For Agency Checks, there will be a $3.00 flat processing fee per transaction. Please note we cannot accept Insured’s Checks.
For Insured’s or Agency Credit Cards, there will be a 3.25% processing fee. In order to process a credit card payment, we require the cardholder to fill out a Credit Card Authorization Form. The form can be found here.
Do you accept payment by mail?
What is the fee for returned checks?
Are you able to accept insureds checks?
What is your Refund Policy?
Will I receive an invoice or a statement?
How can I obtain a Credit Card Authorization Form?
The form can be found here. We do require that the Insured (Cardholder) completes and signs a Credit Card Authorization Form and provides a copy of their Driver’s License when making a payment online through our website. Please keep a copy of this signed form and a copy of the insured’s driver’s license within the policy’s file.
Can you offer premium financing options?
Yes, we offer Premium Financing on Agency Billed Accounts (not on Direct Billed Accounts). To obtain a quote for Premium Financing, please contact our Accounting Department at (860) 628-3967.
How can I update my agency's billing address?
Please email your old address and new address to Samantha at firstname.lastname@example.org to process a change.